Frequently Asked Questions

A digital loyalty card is the phone-based replacement for a paper stamp card. Customers scan a QR code or tap NFC at checkout to earn points or stamps. The card lives in Apple Wallet or Google Wallet, so it cannot be lost, and the balance updates automatically after every purchase. Fuller guide: /blog/what-is-a-digital-loyalty-card

Customers add the card to their phone by QR code, NFC tap or a link. It is stored in Apple Wallet or Google Wallet, so there is no app for them to install. Balances update in real time, and you can send push updates straight to the lock screen.

Walvero connects to point-of-sale systems through a REST API and webhooks, so points are earned and redeemed automatically at checkout. Ready-made integrations are available today for iiko, Monyo and 1C. Any other POS can be connected easily through our configurable endpoints.

Most cafés and shops are live within one working day. Setup means choosing a card design, setting your reward rules and printing a QR code for the counter. No technical knowledge is required.

Pricing is agreed individually, based on the size of your business and the number of branches. There is no free plan, but a trial period is available so you can run the programme before committing. Every plan includes Apple and Google Wallet support, real-time analytics and the ability to connect your POS. Contact us for a quote.

Your customers' data belongs to your business: you are the data controller and Walvero processes it on your behalf. Walvero does not sell or share it. The only exception is a customer's own Walvero app account, which that customer holds with Walvero directly. How data is stored and protected is set out in full in the Privacy Policy.

Yes. Walvero supports multi-location management: each branch can have its own programme and branding while everything is run from a single dashboard. Role-based access means each staff member sees only what belongs to them.